Aftersales Co-ordinator Job Vacancy

A fantastic opportunity has arisen for a full time position at a distributor of caravans and motorhomes as an Aftersales Co-ordinator within a small and friendly team.

We are looking for a motivated and enthusiastic person to assist within our busy Aftersales department, working closely with our Aftersales Manager and retailer network.

Full job description

40 hours per week

08:00 – 17:00 Monday to Thursday

08:00 – 13:00 Fridays

After Sales Co-ordinator responsibilities:

  • Providing a warm and friendly first point of contact as a representative of the company to all external contacts

  • Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates

  • Releasing orders for shipment to the warehouse accurately and in a timely manner

  • Relaying delivery date changes / updates to customers as and when required

  • Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution

  • Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers

  • Gradual development of technical product information and applications

  • Annual stock takes of inventory

  • Sourcing of customer requested items from our existing vendor base and beyond where necessary

  • Placing purchase orders with vendors for special orders

  • Processing paperwork for system generated inventory purchase orders

  • Gradual ongoing development of technical product information and applications

  • Assist other team members within the after sales department when required

After Sales Co-ordinator requirements:

  • Previous experience in customer service environment essential

  • Reliable, good organisational skills, enthusiastic and conscientious

  • Good IT skills

  • Excellent communication skills

  • Happy to learn & train on the technical aspect of our products/systems

Job Type: Full-time, Permanent

Salary: From £28,000 per annum

Please e-mail a copy of your CV and covering letter to ben.chandler@adria.co.uk

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